Q: How long does it take for orders to arrive?
A: We generally dispatch orders within 2-5 business days after receiving payment. For orders placed from our overseas warehouse (shipped from the USA and the EU), you can anticipate delivery within 3-7 working days. However, if your order is shipped from China, the estimated delivery time will differ based on your destination country. Deliveries to the USA usually take 7-21 working days, while most other countries can expect delivery within 7-14 days.
Q: What is the brand of the product?
A: If you are inquiring about the brand of a product, you can find the information on the product page. We strive to provide as many details as possible, but please feel free to reach out to us if you have any questions. It is important to note that all BuildingBlocks.Store items are produced by brands that are compatible with LEGO but are not officially branded as LEGO.
Q: Do you ship internationally?
A: Absolutely! We can ship products to the majority of countries worldwide. Please be aware that different countries have their own customs, rules, and regulations. Unfortunately, if your package is held at customs, you will be responsible for any communication and additional costs necessary to release your item(s). For further information regarding customs and taxes, please refer to this page.
Q: Can you explain how you pack the items?
A: We provide our products without their original boxes to keep prices affordable. However, we guarantee that the packaging will be secure and intact. Here is a brief overview of our packaging process.
Q: Do the mini figures come with the item?
A: Unless stated otherwise, all items available in our store include printed step-by-step instructions and mini-figures.
Q: Do you have a return policy?
A: We aim for your satisfaction and hope you will return for future purchases. However, if you are not satisfied with your order, please contact us via our live chat or email (info@BuildingBlocks.store) within 30 days of receiving your product to start a return or exchange. You can find more details about
Q: What are the payment options on BuildingBlocks.Store?
A: If you are inquiring about the payment methods available on BuildingBlocks.Store, we accept both PayPal and credit cards. For your security, PayPal temporarily retains your payment until you confirm your satisfaction with the purchase. We recommend using PayPal due to its lower fees and quicker refund processing. If you do not possess a PayPal account, you can create one at no cost in just a few seconds.
Q: Will I be charged extra for customs and taxes?
A: We do not impose any additional charges, so the price displayed is the total amount you will pay. However, it is essential to understand that each country has its own customs regulations and fees. If your package is detained at customs, you will be accountable for any communication and extra costs required to release your items. For further details regarding customs and taxes, please visit our website.
Q: How do I track my order?
A: Once your order is dispatched, you will receive a separate email containing a tracking number to monitor your order. Occasionally, this email may be directed to your spam or promotions folders, so please check there if it seems you have been waiting longer than expected. You can also log into your account and click on the order to view its status. Please be aware that the carrier may take a day or two to update the tracking information. If it appears to be stagnant, it is likely on its way!
Q: My order has yet to reach me. What should I do?
A: Oh dear! We hope this situation does not occur, but if it does, rest assured that our shipping carriers operate independently to deliver your package; we will resolve this issue together! If the order is marked as delivered and it has only been one day, please remain patient! Occasionally, carriers scan the package before it arrives at your location. Keep a lookout for the next few hours! If the tracking information has not been updated for an unusually long period or has not been updated since it was dispatched, it is likely that the package is lost in transit. Please inform us, and we will investigate the matter to either replace or credit your order. If the shipping address was a temporary location, we cannot assume responsibility if the recipient is no longer at that address upon delivery within the expected shipping timeframe.
Q: How will you handle issues with missing parts?
A: Should you experience any missing or damaged parts (which may result from shipping or manufacturing problems), please do not be concerned. We kindly ask you to contact us immediately, and we will swiftly resend the missing parts to you at no cost.
Q: What is your shipping policy?
A: We are delighted to provide FREE shipping for all our orders. Following payment, we will dispatch your order within 2-5 business days, often sooner. You will receive a tracking number as soon as the shipment is processed. We utilize dependable shipping services such as UPS, FedEx, USPS, and China Post. We ship to locations worldwide, although there may be some exceptions. Please be aware that we cannot deliver to APO/FPO addresses or P.O. Boxes.
Q: Is it possible to ship the product in its original box?
A: We offer our products without their original boxes to maintain lower prices. We assure you that the packaging will remain intact and protected. However, if you prefer us to ship your order with the box, please feel free to reach out to us.
Q: Is shipping free?
A: All products from BuildingBlocks.Store are shipped at no cost, with no minimum purchase necessary; however, certain countries may be excluded (please check the specific details on each product page). The carrier will process and dispatch your package once full payment has been received.
Q: Are there products that can be shipped from the USA, Canada, or the EU? •
A: Yes. We maintain an overseas warehouse in these regions. • You have the option to select your preferred shipping location. • Currently, we operate warehouses in the USA and the EU.